Legal
Refund and Cancellation Policy
Last updated: March 23, 2026
Refunds depend on the supplier conditions attached to each booking, but this policy outlines how anTours handles requests, reconciliation, and communication.
1. Cancellation Requests
All cancellation requests must be submitted in writing by the lead traveler using the registered contact details associated with the booking.
2. Supplier Rules
Refund eligibility is governed by the cancellation terms of the airline, hotel, transport operator, activity provider, or other supplier attached to your booking.
3. Processing Time
Approved refunds are processed after supplier reconciliation and may take 7 to 21 business days, depending on the payment channel and banking timelines involved.
4. Non-refundable Items
Certain promotional fares, peak-season bookings, limited-inventory products, or specially contracted services may be partially or fully non-refundable.
5. Service Charges
Applicable convenience fees, gateway charges, currency conversion costs, and administrative handling charges may be deducted where legally and contractually permitted.