Legal
Refund and Cancellation Policy
Last updated: March 23, 2026
1. Cancellation Requests
All cancellation requests must be submitted in writing by the lead traveler using registered contact details.
2. Supplier Rules
Refund eligibility depends on airline, hotel, transport operator, and activity provider terms applicable to your booking.
3. Processing Time
Approved refunds are processed after supplier reconciliation and may require 7 to 21 business days depending on payment channel.
4. Non-refundable Items
Certain promotional fares, peak-season bookings, or special inventory products may be partially or fully non-refundable.
5. Service Charges
Applicable convenience fees, gateway charges, and administrative charges may be deducted where legally and contractually permitted.